Refund policy

Return & Refund Policy

Last updated: September 22, 2026

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to assist you.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned with its original packaging, where applicable.
  • You must provide proof of purchase or your order number.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the product and the problem

We will review your request and, where appropriate, offer a replacement or refund.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products that have been used or damaged after delivery
  • Personalized or customized products
  • Items that cannot be returned for hygiene or safety reasons
  • Gift cards
  • Any product specifically identified as non-returnable on its product page

4. Refunds

Once your return or refund request has been approved, we will process the refund to the original payment method.

Depending on your payment provider or bank, it may take several business days for the refunded amount to appear in your account.

5. Return Shipping

If the item is defective, damaged, or incorrect, we may cover reasonable return shipping costs.

For returns made because you changed your mind or ordered the wrong product, return shipping costs may be the customer’s responsibility, where permitted by applicable law.

6. Late or Missing Refunds

If you have not received your refund after the expected processing period, please first check with your bank or payment provider.

If the refund is still not received, contact us at [your email address].

7. Exchanges

We may offer exchanges for defective or incorrect products, subject to product availability.

8. Contact Us

To request a return or refund, please contact us at:

Email: [your email address]

Please include your order number and a brief explanation of your request.

9. Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights or legal protections that apply to you under the laws of your country or region.